Hi Friend, I am Mark Lee. I am working in Garmin Services as a technical support executive for the last five years. I used to take care of all technical issues of it. I got many calls in a day regarding the various problems of the printer users. However, Garmin map update is one of the most common among all. The good part regarding this problem is that you can update your software on your own. However, if you are unable to fix it, you can connect with me through call. I will help improve this issue in a phone call.